Agency rules


1. Reservations. Reservations will be considered binding by the Agency upon receipt of a deposit equal to not less than 30% of the total price agreed upon for the entire rental period and sent within the terms indicated in the offer. In addition to stating the total rental price, the contract specifies the type of accommodation and the weekly amount of rent due. When calculating the exact rental period, the number of days is considered equal to the number of overnight stays. If the accommodation is not made available at the agreed time, the Agency will put at disposal an accommodation of the same or higher category.

2. Prices. The agreed price includes the accommodation in good condition, with furnishings conforming to the category of the lodgings and the number of occupants, including furniture, cooking utensils, cutlery dishes, stove, refrigerator, blankets and pillows, normal gas consumption, hot and cold water, electricity; taxes and commissions, any minor repairs and maintenance are also included, and will be carried out with the minimum delay. The Agency is responsible for small repairs and limited maintenance, unless the cause depends directly on incorrect use of the property by guests. The tenant agrees to use the property with the necessary care and is responsible for any damage caused; anything found to be damaged or out of order should be immediately reported to the Agency. The price does not include: sheets, tablecloths, napkins and linen in general.

3. Availability of accommodations. The check-in takes place at Agenzia in Via Latisana 146, Lignano Sabbiadoro (UD). Accommodations will be made available between 4 pm and 8 pm on the day of arrival and must be vacated by 09 am on the day of departure. Arrivals and departures of other times must be previously agreed upon. If the reserved premises are not occupied by the guest by 8.00 p.m. on the day of arrival without compulsory written notification (fax or e-mail) to the tourist agency, the accommodation will be considered vacant and the tourist agency reserves the right to retain the deposit and demand the possible full balance of payment, even if the accommodation has not been used or to have the lodging at its disposition. No refund is due in the case of delayed arrival or early departure.

4. Cleaning. The apartments cleaning is supplied by an external company. If the customer is of the opinion that the reserved apartment is not clean enough, he has to communicate it to the tourist agency within one hour from key collection and, in any case, only on Saturdays within 7.00 p.m.; the tourist agency will verify and quickly readjust the apartment, availability of the personal permitting.

5. Formalities. Before occupying the accommodations, the guest must present their identity document and pay the caution money, the rest amount of the rental, the compulsory tourist tax and must also give the number of persons in his party and their data. The rest amount of the rental can be paid by guaranteed covered bank check, Bancomat, credit card (Visa/Mastercard) or cash (the maximum limit is € 1.999,99 according to the current laws). No payments by bank transfer sent on the same day of arrival are accepted. Subleases and extra guests are forbidden. Should a greater number of non-occasional guests be noted, the Agency shall have the right to cancel the contract and to claim damages.

6. Caution money. A caution money of 100,00 Euro is usually required to guarantee the condition of the lodgings and the contents which have been inventoried and for the restitution of the keys. If the guest departs outside office hours the deposit will be refunded by bank money order. In accordance with the tourist agency also groups of young people can be accepted. For young group will be requested a deposit of Euro 100 per person. At the reservation the young group have to inform the tourist agency about the age of everyone, otherwise tourist agency has the right to refuse to hand over the keys and hold the paid deposit as damage for the missed rental of the reserved apartment. Any missing items must be brought to the attention of the Agency by 12:00 a.m. on the day following arrival.

7. Responsibility. The Agency is not responsible for any missing valuables or cash kept in the lodgings.

8. Cancellations. In case of cancellations notified up to 30 days before arrival, the agency will reimburse the total amount of the deposit and keep € 20,00 as cancellation fees.

For cancellations notified from 29 to 15 days before arrival, the agency will issue a voucher of the same amount of the already paid deposit, valid for this summer season or for the next one.

For cancellations notified from 14 to 0 days before arrival, the agency will keep the whole deposit.

Customers can also buy an optional insurance with Allianz Global Assistance within 24 hours of the day following the date indicated on the reservation. Please click on

9. Notes. The articles and clauses of these regulations are subject to modification in case of enactment of new regional or national laws; any such modifications may not be contested by the client. Accommodations may not be rented for less than seven days. During the rental period, upon prior request, the Agency may show the lodgings to other potential renters. The apartment house rules must be followed, in particular quiet hours from 1 pm to 4 pm and from 11 pm to 8 am.

10. Parking places. The parking places have in general measures suitable for standard cars. If customers have a car with bigger dimensions, he will personally find a suitable solution, because it is absolutely forbidden to take the parking place of others.

11. Pets. Pets not bigger than 35 kg. are allowed in the apartments and must be authorized by the agency. The agency could ask for a fee.